About Chamilia Beads
Each bead tells a unique story. You can design your bracelet by selecting beads that have special meaning for you, creating your own personal story.
Measure your wrist tightly, and then add about an inch. The extra inch will allocate enough space for you to add beads until your bracelet is complete (about 16-18 beads). If you do not intend to build a complete bracelet, you may want to add less than an inch.
The Chamilia bracelet comes with a clasp.
The safest way to clean your beads is with a silver polishing cloth. Do not use any cleaning solution.
Shipping
FREE OVERNIGHT
Shipping on ALL Shipments over $150!
FREE PRIORITY MAIL
Shipping on all orders.
All 50 US States
[Click for Details]
Chamilia Beads from Charms & Jewelry can only be sold in the United States.
Yes- we love our military. Orders will be shipped free of charge by Priority Mail. No tracking is available for these packages. Overnight shipping is available but will probably not help it getting there much faster.
Priority Mail is FREE on all orders (we only ship to the US 50 States). This is a 2 - 4 day services including Saturdays. During busy seasonal times, the delivery time can double and there is no guarantee.
Overnight Shipping is Free of charge on orders over $150 (one Overnight Shipment per $150 order). From Dec. 11th to Dec31st UPS does not guarantee on time delivery.
UPS Overnight Air Saver service is available for most orders and if the order does not meet the $150 minimum we have a subsidized rate of only $14.95. From Dec 11th - Dec 30, there is no guarantee from UPS that your package will arrive on time, although over 95% of the time they will.
Orders to PO boxes can only be shipped through United States Postal Services. Unfortunately, there is no option for tracking these packages until they have arrived.
UPS Overnight Air Saver service is available for most orders and if the order does not meet the $150 minimum we have a subsidized rate of only $14.95. From Dec 11th - Dec 30, there is no guarantee from UPS that your package will arrive on time, although over 95% of the time they will.
USPS Express Shipment must be used for PO Boxes. This service only guarantees one or two day delivery. During December there is no guaranteed shipping time but 95% of the time your package will be delivered on time.
Shipping times are guaranteed by UPS to arrive within the specified time. We will be glad to refund your shipping cost if we can verify with UPS that your order was not delivered within the specified time. Shipping is not guaranteed when there are weather conditions or mechanical problems beyond UPS's control. Unfortunately, this is at UPS's discretion- not ours.
Holiday Exceptions
The UPS Service Guarantee is in effect throughout the holiday season with the following exceptions: Refunds or credits will not be issued for Overnight Shipments made between Dec. 11 through Dec. 31st.
This does not include the day it was shipped, weekends or holidays or if there are mechanical or weather related delays, which UPS or USPS consider "beyond their control". Sorry, this is at the discretion of the UPS or USPS, not Charms and Jewelry and we cannot refund shipping in this instance.
Products usually ship same business day if order is placed before 4pm Eastern Time If there is a problem with your order, or your item is out of stock, we will promptly notify you via the email address you provided with your order.
Most orders ship out the same day, but if your delivery is urgent, please briefly explain your circumstance in the "customer comments" box found at checkout. We will make every effort to help expedite for urgent situations.
UPS Overnight - next business day, end of day (11:59 PM)
USPS Express - one or two day service, depending on the area of the country.
USPS Priority Mail - 2 to 4 day shipping time.
Holiday Exceptions
The UPS & USPS Express Delivery Guarantee is in effect throughout the holiday season with the following exceptions: Refunds or credits will not be issued for Overnight Shipments made between Dec. 11 through Dec. 31st.
No. We do not ship internationally. Chamilia does not allow us to ship out of the country.
When shipping to Alaska, Hawaii & Puerto Rico, we offer Priority Mail. Shipping Prices can be found at checkout.
If you'd like items sent to different address, you must place separate orders for each address.
Yes you can but you will not be credited until the shipment has returned to us. Delivery confirmation will be required for returned shipments & credits.
Policies
Under no circumstances do we share any personal information with third parties. All personal information is kept within Chamilia for our use in processing your orders. As you check out, you are asked if you would like to be on one of our email club lists. If you check this box or leave it checked, you may from time to time receive Special Notifications, Sales Offers or other information from Chamilia. Never at any time have we, nor will we, sell your email or other personal information to a third party.
The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Please read our policies carefully. Questions may be directed to us through our
Contact form.
Charms and Jewelry has the right to refuse or cancel any orders placed for product listed. We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, Charms and Jewelry will refund your money promptly.
We reserve the right to change prices at any time without prior notice. We reserve the right to change these policies at any time without prior notice.
Other
Yes, we include a catalogue with most shipments. It might be wise to add this desire in your "customer comments" box at check out if receiving is important to you since catalogues are not included in 100% of the shipments.
Ordering
To place an order, browse our site, and click Add to Cart when you see an item that you like. When you've finished, click Cart in the top right corner of the screen, and then click the Secure Check-out button. Feel free to use our Secure online ordering. If you prefer to talk to a real person, call Toll Free 1-877-200-1830
for all questions or orders, Monday - Friday 7am-5pm MST.
There is no cost associated with splitting your order if some items are not in stock. However, Overnight Orders will receive only one Overnight shipment should you choose to split the order.
We need your email address to send you confirmations and to enable you to check your order status online. We do not sell or rent your email information to anyone else! Review our
Privacy Policy for more details.
Credit Cards
Credit cards are not processed until orders are ready to ship. If item(s) on your order are not in stock, your card will not be charged
until the product has come in and is ready to ship.
Make sure you are using the proper format. You must use a "/" character to separate the numbers. A dash "-" won't work.
We are required to obtain your card verification number in order to process your credit card. It is a further security precaution that many Internet businesses must take. Visa, Master Card, Discover & American Express have all sent out notices to their customers, asking them not to purchase from companies that do not require the "CVN" - Card Verification Number. If we have an incorrect or incomplete card verification number your payment will decline when we process your order. Click here for a
picture diagram.
We accept Visa, Master Card, Discover, American Express, Money Orders or Personal Checks. "Check Out" allows all these options.
Checks and Money orders should be sent to:
Charms and Jewelry
54 West 500 North
Provo, Utah 84601
Orders will be sent immediately upon receipt of Money Orders. Orders paid for with a personal check will be held for 3 weeks while the check clears. All items will be held for you. Please include your order number on Check or Money Order.
Security
Yes!
CharmsandJewewlry.com is 100% secure. We are covered by COMODO to keep your information secure, and encrypted
any time that any personal information is submitted such as your name, phone number, address, or credit card.
Our security certificate allows our web server to encrypt or scramble the information you send to us over the Internet so that it is protected from anyone else seeing it. It also allows us to de-encrypt or unscramble it when it gets to us.
Control scan
Most importantly we are also scanned daily by Control scan to insure PCI compliance for Credit Card security. The thought of losing or compromising your personal information is our #1 concern. The Payment Card Industry (PCI) has created stringent data security standards (DSS) in order to prevent fraud.
Additionally we are scanned daily to protect us from hackers to further protect your personal information. Control scan's scanning technology studies our site from a hacker’s point of view to detect any open doors that could lead to a data breach. They also access a database containing thousands of known Web site vulnerabilities.
No. There is not a problem with our Security Certificate. If your browser is having problems processing our certificate, please update your browser.
Older web browsers that do not recognize more up-to-date secure certificates may show you an error that the certificate is not recognized. Regardless of you browser's ability to recognize our security certificate, it is still valid, and fully functional- protecting your personal information.
To remedy the problem download the most recent version of either
Internet Explorer,
Mozilla Firefox, or
Google Chrome.
If you are unfamiliar with how to update your browser, call us at 1-877-200-1830 and we will help you place your order.
Returns
You have 30 days to return your order.
- Call CharmsandJewewlry.com - 1-877-200-1830
- Include your Packing Slip with the Return
- Return by insured UPS, Fed Ex, or USPS
Charms and Jewelry - Returns
54 West 500 North
Provo, Utah 84601
We will accept items that are returned with no damage to the item(s) and are in their original packaging.
• Please use either a padded envelope, a
cardboard envelope, or wrap the beads with
bubble wrap.
• We recommend insuring your shipment
that is coming back to us, as we are NOT
responsible for lost or stolen beads.
• If packaged in a regular envelope, beads
will often times be missing or damaged
because of USPS’s processing machinery.
Beads MUST be returned in an
envelope with some type of padding!
You will receive a refund within 2-4 weeks of when we receive your return.
